Grievance Redressal
If something has gone wrong, we want to hear about it and fix it. This page sets out how to reach us, how long we take, and where to go if our answer does not resolve the matter.
Last updated 25 September 2026
Level 1 — Customer support
Write to hello@swayampe.com or call +91 00000 00000 during business hours, Monday to Saturday, 10:00 – 19:00 IST. Please include your name, registered mobile number and a description of the issue.
We acknowledge every complaint within 48 hours and aim to resolve it within 7 working days.
Level 2 — Grievance Officer
If you have not received a response within the stated timeline, or the response does not resolve your complaint, escalate to our Grievance Officer.
- Name: TODO: Grievance Officer name
- Email: grievance@swayampe.com
- Phone: +91 00000 00000
- The Grievance Officer responds within 15 working days of receiving an escalation.
Level 3 — The lending partner
Where your complaint concerns a lending decision, the interest rate applied, fees charged, repayment terms or disbursement, it must be taken up with the bank or NBFC concerned, since those matters are entirely theirs. Each partner publishes its own grievance redressal policy, and we will help you find the right contact.
Level 4 — Regulatory escalation
If a complaint against a regulated lending partner remains unresolved after 30 days, or you are not satisfied with its response, you may approach the Reserve Bank of India under the Reserve Bank — Integrated Ombudsman Scheme, 2021, through the RBI's complaint management portal.
What we will not ask you for
We will never ask for your passwords, card PINs, CVV or any OTP. Nobody from Swayampe will ask you to transfer money to an individual's account to secure a loan. If you receive such a request, treat it as fraudulent and report it to us immediately.